Returns and Exchange Policy

Final Sale and Lightly Loved Products

Please note that all "Final Sale" and "Lightly Loved" products are not eligible for returns or refunds.

Returnable Products

For products that are eligible for return, the following conditions apply:

• Return Window: Returns are accepted within 30 days of the order being delivered.
• Condition of Products: Products must be unworn or undamaged and returned with all original packaging undamaged. Please include your packing slip or receipt with the return.
  • Footwear must include the original shoe box in its original condition, without packing tape or postal labels.
• Restocking Fee: A fee of $4.99 per item will be charged for shipping.

Returns that do not comply with this return policy may not be eligible for a refund or could result in a restocking fee up to 50% of the item price.
*Note that an item cannot be sent back to you after it has been returned.

How to Initiate a Return

To initiate a return, click the following link Proceed with Return with your order number and the reason for the return. Once your return is approved, instructions and a return shipping label will be provided.

Refund Processing

Refunds will be issued to your original form of payment after the returned item(s) are received and inspected. Please allow 2-3 business days to process your return. We will notify you once your refund has been processed.

Additional Information

For any questions related to our shipping or return policies, please contact us at service@trinitytwelve.com