Returns and Exchange Policy
Final Sale and Lightly Loved Products
Please note that all "Final Sale" and "Lightly Loved" products are not eligible for returns or refunds.
Returnable Products
For products that are eligible for return, the following conditions apply:
- Return Window: Returns are accepted within 30 days of the order being delivered.
- Condition of Products: Products must be unworn or undamaged and returned with all original packaging. Please include your packing slip or receipt with the return.
- Return Shipping Fee: A fee of $4.99 per item will be charged for shipping.
- Restocking Fee: A fee of $2 per item will be applied.
How to Initiate a Return
To initiate a return, click the following link Proceed with Return with your order number and the reason for the return. Once your return is approved, instructions and a return shipping label will be provided.
Refund Processing
Refunds will be issued to your original form of payment after the returned item(s) are received and inspected. Please allow 2-3 business days to process your return. We will notify you once your refund has been processed.
Additional Information
For any questions related to our shipping or return policies, please contact us at service@trinitytwelve.com